IVARA
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Feedback and complaints

We want to hear what we're doing well and where we can do better. Raising a concern will never affect the service you receive.

How to raise a concern

  1. Talk to your consultant

    Many concerns can be sorted out quickly by speaking with the consultant handling the case.

  2. Contact IVARA directly

    If you’d rather not, or it isn’t resolved, email info@ivara.com.au or use our contact form. A senior team member will acknowledge your complaint within two business days and work with you on a resolution.

  3. Contact an external body

    If you are not satisfied with our response, you can contact the State Insurance Regulatory Authority (sira.nsw.gov.au). Injured workers can also contact the Independent Review Office (iro.nsw.gov.au).